Veloria Kidz
We're here for all your questions.
Questions about an order, sizing, or product details? We’re happy to help.
Ways to contact
Phone
+1 (872) 243-0338
Mon–Fri, 9:00–17:00 (local)
Mailing address
SEMCOGROUPE, LLC (dba Veloria Kidz)
710 E Main St, Lexington, KY 40502, United States
Tip: For order questions, include your order number so we can help faster.
Customer care
We aim to reply within 1–2 business days. For urgent order changes, please contact us as soon as possible during business hours.
Legal entity: SEMCOGROUPE, LLC
Email: Support@veloriakidz.store · Phone: +1 (872) 243-0338
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Veloria Kidz
Frequently Asked Questions
How long does order processing take?
Orders are processed within 3–5 business days. After dispatch, standard shipping usually takes 5–8 business days. The total estimated delivery time is 8–13 business days. Business days exclude weekends and public holidays. Delivery dates are estimates and are not guaranteed.
When will I receive my tracking number?
Tracking is emailed after dispatch. Orders are processed within 3–5 business days. After dispatch, standard shipping usually takes 5–8 business days. The total estimated delivery time is 8–13 business days. Business days exclude weekends and public holidays. Delivery dates are estimates and are not guaranteed.
How long does shipping take? Is it free?
Orders are processed within 3–5 business days. After dispatch, standard shipping usually takes 5–8 business days. The total estimated delivery time is 8–13 business days. Business days exclude weekends and public holidays. Delivery dates are estimates and are not guaranteed.
Business days exclude weekends and public holidays. Delivery dates are estimates and are not guaranteed.
Can I change or cancel my order?
Contact us as soon as possible. Orders are processed within 3–5 business days, but changes cannot be guaranteed once processing begins or a shipping label is created.
What is your return policy?
30-day returns on unused items in original condition with tags. Start a return via Returns & Exchanges or email support.
Materials & care
Ultra-soft polyester plush with premium PP-cotton; embroidered features (no hard parts). Spot clean with mild soap and water; air dry. Avoid heat/machines to preserve shape.