FAQ

Frequently Asked Questions (FAQ)

Welcome to the Dunster House FAQ page. Below you'll find answers to some of our most commonly asked questions.

1. How long does it take to process my order?

Orders are processed within 0–2 business days after payment has been successfully received.

2. How long does shipping take?

After your order has been processed, delivery typically takes 3–5 business days.

Please note that shipping times are estimates and may vary due to weather, holidays, or carrier delays.

3. How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email with tracking information (when available).

4. Can I cancel my order?

Yes. Orders can be canceled before they have been processed or shipped.

If your order has already shipped, you'll need to follow our Refund Policy for returns.

5. What is your return policy?

We accept returns within 30 days of delivery for eligible items that are unused, in their original condition, and in their original packaging.

Please see our Refund Policy for complete details.

6. When will I receive my refund?

After we receive and inspect your returned item, approved refunds are issued to your original payment method.

Most refunds appear within 5–10 business days, depending on your bank or payment provider.

7. What should I do if my order arrives damaged?

Please contact us within 48 hours of delivery at contact@dunsterhouse.com.

Include:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

We'll review your request and help resolve the issue promptly.

8. Do you ship internationally?

International shipping may not be available at this time. If international shipping becomes available, eligible countries and shipping costs will be shown during checkout.

9. What payment methods do you accept?

We accept major payment methods available through Shopify, which may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal (if available)

  • Shop Pay

  • Apple Pay

  • Google Pay

Available payment methods are displayed during checkout.

10. Is my payment information secure?

Yes. Payments are processed securely through Shopify's encrypted payment system. We do not store your full payment card information on our servers.

11. Can I change my shipping address after placing an order?

If your order has not yet been processed, we may be able to update your shipping address.

Please contact us as soon as possible at contact@dunsterhouse.com.

12. How can I contact customer support?

We're happy to help!

Email: contact@dunsterhouse.com

Business Address:
Dunster House
13344 Main St
Los Angeles, CA 90061
United States

We aim to respond to all inquiries within 24–48 business hours.

Still Need Help?

If you can't find the answer you're looking for, please contact our customer support team at contact@dunsterhouse.com. We'll be happy to assist you.

This FAQ page covers the most common customer questions about orders, shipping, returns, refunds, payments, tracking, and support, making it well-suited for a Shopify store.