Refund policy
Refund Policy
Effective Date: July 24, 2026
At Dunster House, customer satisfaction is important to us. Please read our Refund Policy carefully before making a purchase.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
-
The item must be unused, unworn, and in the same condition that you received it.
-
The item must be in its original packaging with all tags, accessories, and documentation included.
-
Proof of purchase or your order number is required.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
-
Gift cards
-
Clearance or final sale items
-
Personalized or custom-made products
-
Perishable goods (if applicable)
-
Downloadable digital products (if applicable)
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your order is damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery by emailing contact@dunsterhouse.com.
Please include:
-
Your order number
-
A description of the issue
-
Clear photos of the item and packaging
We will review your request and work to provide an appropriate resolution.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We replace items only if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at:
Email: contact@dunsterhouse.com
Return Shipping
Customers are responsible for return shipping costs unless:
-
The item is defective
-
The item was damaged during shipping
-
We shipped the wrong product
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled and must instead follow the return process outlined in this policy.
Late or Missing Refunds
If you have not received your refund:
-
Check your bank account.
-
Contact your credit card provider, as it may take time before your refund is officially posted.
-
Contact your bank, as processing times vary.
If you have completed these steps and still have not received your refund, please contact us at contact@dunsterhouse.com.
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Dunster House
Website: https://dunsterhouse.myshopify.com
Email: contact@dunsterhouse.com
Address:
13344 Main St
Los Angeles, CA 90061
United States
This version follows Shopify's recommended structure and is suitable for most online stores. You can also add sections for Add a section for return addresses, Add a section for restocking fees, Add a section for non-delivery claims, Add a section for lost packages, and Add a section for international returns if your business requires them.