Shipping policy

Shipping Policy

Effective Date: July 24, 2026

Thank you for shopping with Dunster House. We are committed to processing and delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 0–2 business days after your order is placed and payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly longer. If there is a significant delay in processing your order, we will notify you by email.

Shipping & Delivery

Once your order has been processed, it will be shipped to the address provided during checkout.

Estimated delivery time: 3–5 business days

Please note that delivery estimates are not guaranteed and may vary depending on:

  • Your shipping location

  • Weather conditions

  • Carrier delays

  • Holidays

  • Other circumstances beyond our control

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email that may include tracking information, if available.

Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

We are not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your shipment appears to be delayed or lost, please contact us at contact@dunsterhouse.com. We will work with the shipping carrier to help resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the damage

  • Clear photos of the damaged item and packaging

We will review your claim and provide an appropriate resolution as quickly as possible.

International Shipping

At this time, international shipping may not be available. If international shipping is offered in the future, shipping costs, delivery times, customs duties, taxes, and import fees will be displayed or communicated at checkout, where applicable.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

Dunster House

Website: https://dunsterhouse.myshopify.com

Email: contact@dunsterhouse.com

Address:
13344 Main St
Los Angeles, CA 90061
United States

This policy clearly states that orders are fulfilled within 0–2 business days and delivered within an estimated 3–5 business days, making it suitable for most Shopify stores.